XGOLF · X-OPS Screen Guide
X-PLAYBOOK
X-OPS Store Operations System — a guide by screen
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0Usage Items
How to Use This Manual · Expand a category in the left-hand table of contents to pick a screen, then use “Open this screen ↗” at the top of each screen to check the real screen directly. Use “Print / PDF” in the top right to generate a printout for on-site distribution. This document is the shared standard for all XGOLF company-owned stores; revisions are made only by the HQ Operations team.
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Getting started
Quick Search (Ctrl+K)NEW
You don't need to know where a menu lives. Anywhere in the admin console, press Ctrl + K (⌘K on Mac) and type whatever comes to mind. It finds not only screens but individual settings inside screens, and takes you straight to that field.
The search box that opens with Ctrl+K — with nothing typed, menus are listed by category
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TipHow to use it
- Ctrl + K → a search box opens at the top
- On mobile or tablet, tap the 🔎 Search button in the top bar instead — the same search box opens; tap a result to go
- Type any word — ‘free’, ‘surcharge’, ‘gold’, ‘receipt’ — it doesn't have to be the exact menu name
- The grey line under each result is where it lives (e.g. Store settings › Store info)
- Pick with ↑↓ and press Enter (or click) → you land on that screen and the field flashes with a border
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InfoWhat it finds at once
- Customers — name and phone
- Settings — daily free play, time-band rates, holiday surcharge, coupons, etc.
- Menus — every admin screen
- Other unified search results such as bookings
Results for ‘discount’ — settings (e.g. member tier discounts) show where they live (Pricing) under the name, alongside related menus (Happy Hours, Coupons). Pick with ↑↓ and press Enter
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Examples
- free → Member daily free play (Store settings)
- night → Time-band rates (Pricing)
- gold → Member tier discounts (Pricing)
- receipt → Business info (Store settings)
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Operations
Store Console
The Store Console is the main screen a store uses all day. Use the tab bar at the top to move between Console · Store POS · KDS · Bookings · Enquiries · Refunds · Payments — it sits in the same place on every screen. The Console is a single booking board with bays as columns and time slots as rows.
The console tab bar at the top of the actual screen — click a tab to jump to its description below.
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TipWhat you can do in Console
- Drag an open time slot (PC) · tap (mobile) → new booking
- 'Start walk-in' on a bay card → register usage immediately
- Click a booking bar → pay · extend · start · cancel. On PC, drag the bar to move it to another bay · time
- Temporarily save a phone booking with a reception note, and assign it later
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InfoWhat you can do in Store POS
- Add products to the cart and check out — scan a barcode, or search and press Enter to add it right away.
- Assign an open bay immediately to start usage right now (instant use, not a future booking).
- At opening, 'Start shift' (opening cash); at the end, 'Close shift' (cash count by denomination + Z report).
- Once per device, pick the counter this POS sits at from the right side of the tab bar.
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InfoWhat you can do in KDS
- Orders appear as tickets by station (Bistro Kitchen · Cafe X Bar · Golf Counter) — pick a station once per device to lock it.
- Tap 'Done' when ready, 'Call' to call the customer. Tickets older than 10 minutes turn red.
- Which product goes to which station is set in 'Prep station' in the Product Catalog.
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InfoWhat you can do in Bookings
- View by day · month · list. The day view is the same booking board as the Console; the month view is a heatmap of busy days.
- Search in the list view to handle extend · cancel · refund · no-show.
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InfoWhat you can do in Enquiries
- 1:1 chat with customers. Pick a conversation from the list on the left and reply on the right.
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InfoWhat you can do in Refunds
- Approve or reject refund requests customers submit themselves. This isn't where staff create refunds directly.
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InfoWhat you can do in Payments
- View-only list of completed bay · product payments by period (30/60/90 days, or a custom range).
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Operations
Health Check
Automatic diagnosis of operational issues + a list to act on right now
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TipWhat you can do in Health Check
- Shows a 0–100 operations score and the issues to handle right now (by severity) — click one to jump straight to the fix screen.
- Automatically diagnoses bay status · today's bookings · unpaid/failed payments · low stock · unread enquiries · staff on duty.
- HQ accounts pick a store from the all-store score cards.
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Operations
Sales Report
Daily · monthly sales overview
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TipWhat you can do in Sales Report
- Pick a period (today · yesterday · 7/30/90 days · this month · last month · custom) to view sales.
- Store accounts open straight to their own store. HQ clicks a store card to switch stores.
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Operations
Tournament Management (prototype)
Create store tournaments and check the rankings.
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TipWhat you can do in Tournament Management
- Create a tournament by setting its name · dates · entry limit per player · course(s) (multiple allowed) · prizes by rank.
- Store accounts are registered automatically as the host store. HQ picks the host (HQ/store).
- 'Edit' · 'Delete' from the list. Click a tournament name for its detail screen → 'View ranking' to see the leaderboard (view-only).
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Operations
Mini-game Management (prototype)
Open mini-games like hole-in-one · longest drive · nearest pin and check the winners.
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TipWhat you can do in Mini-game Management
- Pick one of 12 types and set the name · dates · entry cap · course/hole · prize to create it (ranked types get prizes by rank).
- Change the status (preparing · in progress · done) directly, and 'Edit' · 'Delete' from the list.
- Check the winners on the detail screen ('View ranking' for ranked types).
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Operations
Notices
Write customer notices
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TipWhat you can do in Notices
- Write a notice in the 'New announcement' popup and set pin-to-top · expiry date.
- Toggle public/hidden · pinned directly from the list.
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Operations
Q&A
Customer Q&A management
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TipWhat you can do in Q&A
- Answer customer questions — saving publishes the answer automatically. Hide · delete here too.
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Operations
Payment Link
Generate a one-time payment URL
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TipWhat you can do in Payment Link
- Set an amount · validity period to create a link, then 'Copy Link' and send it via SMS · KakaoTalk to collect a remote payment.
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Member Management
Member Console
The Member Console is where you find and manage your store's members. Use the tab bar at the top to move between Console · Lessons · Points · XGOLF (HQ only).
The Member Console tab bar at the top of the actual screen — click a tab to jump to its description below.
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TipWhat you can do in Console
- Search by name · phone number. Click a summary card (all · golf members · expiring soon · D-7) to filter instantly.
- 'Add customer' signs someone up on the spot (phone · nickname · email required); for many people, use 'Import members' (CSV · Excel). These become HQ members, so double-check the details.
- 'Edit' on a row → golf profile · notes · tags · blacklist · photo.
- Click the points number to see the history + top up · deduct. Points are kept separately per store.
- Customer enquiries · refunds are handled in the Store Console tab bar.
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InfoWhat you can do in Lessons
- Register coaches and manage their rate · bio · photo · active status. Booked lessons are shown here too.
- Leave lesson notes per member (progress · video links) — they show up as-is in the lesson history in the customer app.
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InfoWhat you can do in Points
- Search point earn · use history for all members. Click an entry to top up · deduct right there.
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InfoWhat you can do in XGOLF (HQ only)
- Search all XGOLF HQ members (a different list from store customers) and edit their basic info (photo · nickname · email · phone · gender).
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Member Management
Segments
Automatic RFM 7-group classification
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TipWhat you can do in Segments
- Automatically classifies members into 7 groups from visit · purchase data (RFM) and shows a recommended action for each group.
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Member Management
No-show Risk
No-show risk score for each upcoming booking
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TipWhat you can do in No-show Risk
- Automatically classifies upcoming bookings as safe · caution · high risk (based on past history · payment status · booking time slot).
- Call high-risk bookings ahead of time to confirm.
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Member Management
Churn Risk
Churn risk + revenue loss forecast
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TipWhat you can do in Churn Risk
- Splits members into stable · watch · at risk · churned and shows the reason alongside.
- Also shows the total projected lost revenue from at-risk members.
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Member Management
Comeback Campaign
Comeback campaign for dormant customers
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TipWhat you can do in Comeback Campaign
- Pick at-risk (regulars with no visit in 30–90 days) · dormant (90+ days) members and send them a discount coupon (set discount rate · validity) all at once.
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Member Management
Regular Candidates
Regulars return-visit radar
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TipWhat you can do in Regular Candidates
- Shows existing regulars who are visiting less often than usual as approaching (1×) · delayed (1.5×) · at risk (2.5×).
- Send a comeback coupon one by one, or to every 'at risk' regular at once (currently a mock send until Alimtalk is connected).
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Member Management
Non-member Guests
Customers not linked to an HQ member — tracked by phone number only
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TipWhat you can do in Non-member Guests
- A list of customers identified only by phone number. Search · tags · blacklist work the same as the Member Console (no summary cards · Add customer).
- Sign them up as an HQ member (nickname · email) in 'Edit' and they move to the member list.
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Store Management
Management Console
The Management Console is the entry point for store settings screens. Use the tab bar at the top to move between Stores · Pricing · Products · Bays · Lockers. HQ sees the list of all stores; store accounts go straight to their own store's settings.
The Management Console tab bar at the top of the actual screen — click a tab to jump to its description below.
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TipWhat you can do in Stores
- Search by store name, status summary cards (operating · preparing · closed), and 'Columns' to choose table fields.
- Click a store to open its detailed settings (business hours · receipts, etc.). Pricing · bays are edited in their own tabs.
- 'Add store' creates a store + store admin account (login ID · password).
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InfoWhat you can do in Pricing
- Manage base rate · time bands (morning · afternoon · night · weekend) · member tier pricing on one screen. Coupons · passes each have their own dedicated screen.
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InfoWhat you can do in Products
- The same screen as 'Product Catalog' — manage registration · price · prep station (KDS).
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InfoWhat you can do in Bays
- Add · delete bays (bays in use can't be deleted) and set equipment · right/left-handed · options. Print QR signs here too.
- Copy the address to enter on each bay tablet from 'Bay tablet order URL' below.
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InfoWhat you can do in Lockers
- Manage assignment · retrieval · expiry by locker status (empty · daily · personal · expiring soon · overdue · maintenance).
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Store Management
Point Products
Point exchange product management
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TipWhat you can do in Point Products
- In the 'Items' tab, register redeemable items (name · emoji · points required · stock).
- In the 'Redemptions' tab, process pending redemptions, or look one up directly by code.
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Store Management
Fixed-term · Session Passes
Define · issue session passes · fixed-term passes
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TipWhat you can do in Fixed-term · Session Passes
- Create and manage session pass · fixed-term pass types.
- Issuing to a member goes through the payment screen (use 'Issue Free' when no payment is taken). Only customers linked to an HQ member can be issued a pass.
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Store Management
Happy Hour
Discount time band — rate option
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TipWhat you can do in Happy Hour
- Set days of the week (multiple allowed) · time band · discount rate to register a Happy Hour.
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Store Management
Closures · Holidays
Closures + holiday surcharge — rate option
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TipWhat you can do in Closures · Holidays
- Register a date + reason to mark it as closed.
- Set the holiday surcharge rate (%) — it applies only to the currently selected store.
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Store Management
Floor Plan
Edit the store floor plan
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TipWhat you can do in Floor Plan
- Drag bays to their actual positions, and draw objects like the counter · entrance plus aisles · walls.
- Adjust map · bay size with the slider — it saves automatically.
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Store Management
Screen Programming
Store TV scene layout · booking QR · this month's perks
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TipWhat you can do in Screen Programming
- Turn store TV scenes on/off and reorder them, and edit display duration · booking QR · this month's perks.
- Check the preview on the right, then press 'Save' at the top for changes to take effect.
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Store Management
Store Photos
Store photos — shown automatically on the store card on the member site (carousel if there are several)
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TipWhat you can do in Store Photos
- Upload photos and add captions. Hide/show or delete each photo.
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Store Management
Bay PC Assignment
Bay PC assignment — for setup · replacement
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TipWhat you can do in Bay PC Assignment
- Find the PC installed at a bay and assign it to the right bay. When replacing it with a new PC, reassign it here.
- Check online status · last communication time. 'Delete' PCs no longer in use (they reappear if they connect again).
- Upload the store image · video shown on the protective screen (curtain) here too (store-wide).
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InfoBay PC Setup Guide
- The complete guide, from installing the bay agent to uploading images · videos for the protective screen:
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Store Management
QR Printing
Bay · kiosk · booking · leaderboard QR printing
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TipWhat you can do in QR Printing
- Print QR codes per bay · for kiosks · the booking page · the leaderboard.
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Products · Inventory
Product Catalog
Detailed management of items for sale (F&B · retail)
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TipWhat you can do in Product Catalog
- Register products by category and manage price · stock · options. The POS · barcode screens use this list as-is.
- Use 'Prep station' to set which KDS receives the order (Bistro Kitchen · Cafe X Bar · Golf Counter). Leave it blank to assign automatically by category.
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Products · Inventory
Inventory
Inventory status · in/out
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TipWhat you can do in Inventory
- Match quantities with receiving (multiple items at once) and per-item 'Adjust' (± quantity + reason). Also check inventory asset value · low-stock alerts.
- Stock is deducted automatically when items sell at the POS.
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Products · Inventory
Purchase Orders
Purchase orders · vendor management
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TipWhat you can do in Purchase Orders
- Create a purchase order with vendor · items · quantity · unit price and track its status (draft · ordered · received · cancelled).
- Press 'Mark received' and stock increases automatically and cost is updated.
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Products · Inventory
Barcode
Barcode · label printing
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TipWhat you can do in Barcode
- Pick a product and print labels for the given quantity. The barcode on the label is for display only and can't be read by a scanner.
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Analytics
Sales Statistics
Daily sales · day-of-week × time-slot booking heatmap
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TipWhat you can do in Sales Statistics
- View daily sales for the last 14 days, and booking counts for the last 30 days as a day-of-week × time-slot heatmap.
- Switch stores with the store cards, or pick 'All' to see the total across all stores.
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Analytics
Bay Stats
Utilization · ratings by bay
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TipWhat you can do in Bay Stats
- Compare 30-day sales · utilization · ratings per bay as cards.
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Marketing
Send History
Alimtalk · email send history
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TipWhat you can do in Send History
- View send counts by channel and the last 50 send records (read-only).
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Marketing
Coupons
Discount code management
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TipWhat you can do in Coupons
- Create discount codes (fixed amount or %) with validity period · max uses, and turn them on/off or delete them.
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Marketing
Campaign Rules (HQ only)
Condition-based automatic action rule engine
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TipWhat you can do in Campaign Rules (HQ only)
- Set a condition (no visit for N days · entering a segment · tier upgrade · N days after first visit) and messages · coupons · points go out automatically.
- Use 'Run Now' to run it once immediately.
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Marketing
Broadcast (HQ only)
Send Alimtalk to everyone
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TipWhat you can do in Broadcast (HQ only)
- Pick a customer group (all · VIP · by tier · no-show history) and send Alimtalk at once — HQ only; stores can't run it on their own.